Refund and Return Policy

At Kumes Luxury, we want you to be delighted with your purchase. If, for any reason, you are not satisfied, we offer a straightforward refund and return policy. Please read the following guidelines carefully:

1. Returns Eligibility:

We accept returns within [number of days] days from the date of delivery.
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

2. Initiating a Return:

To initiate a return, please contact our customer support team at [[email protected]] with your order number and details of the item you wish to return.
Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error or a defective item.
We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

5. Exchanges:

If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

6. Non-Returnable Items:

Certain items, such as final sale items or personalized/customized items, may not be eligible for return. Please check the product description for details.

7. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

For any questions or concerns regarding our refund and return policy, please contact our customer support team at [[email protected]]. Your satisfaction is our priority, and we are here to assist you in every way possible.

Note: This policy is subject to change, and the latest version will be available on our website.