Frequently Asked Questions.
Kumes Luxury is a premier fashion destination offering a curated selection of sophisticated and stylish clothing and accessories. Our collections are carefully chosen to reflect a blend of timeless elegance and contemporary trends.
To place an order, simply browse our online store at [www.kumesluxury.com], select the items you love, and proceed to checkout. Follow the easy steps to complete your purchase securely.
We accept various payment methods, including major credit cards, debit cards, and other secure payment options. You can find the complete list at checkout.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the delivery status of your package.
Yes, we offer international shipping. Shipping rates and delivery times may vary. Please refer to our Shipping Policy for more details.
We want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return and exchange policy. Check our Returns & Exchanges page for detailed instructions.
For any inquiries or assistance, you can reach our customer support team at [[email protected]]. We aim to respond to emails promptly.
We take the security and privacy of your information seriously. Our website employs industry-standard security measures to protect your data. For more details, please review our Privacy Policy.
Stay in the loop by subscribing to our newsletter. You’ll receive updates on the latest arrivals, exclusive promotions, and more. Enter your email on our homepage to subscribe.
Currently, Kumes Luxury operates exclusively online. Our website provides a seamless shopping experience, and we deliver directly to your doorstep.
If you have additional questions or need further assistance, please don’t hesitate to contact us at [[email protected]].
After you’ve successfully made your purchase, you’ll receive a confirmation email at the registered email address. This email serves as both an invoice and contains your unique order number.
Upon placing your order, please allow for a standard processing time of up to 5-7 business days before shipment.
Orders made after 12:00 PM (GMT) may be processed on the next business day. Orders placed during weekends or holidays will be processed on the subsequent business day. During busy periods, processing times may extend beyond 7 business days.
Once your order has been shipped, an email will be sent to you with detailed shipment information. This allows you to easily track the progress of your delivery.
To assist you in finding the perfect fit, each product page provides the following information:
- A size conversion chart to easily convert international sizes.
- Product-specific measurements, including sleeve length, pant leg width, and more.
- The size of the garment worn by the model, along with their specific measurements, is available upon request.
If you have any questions about measurements or fitting, our Customer Care team is ready to help at any time